CLEANOFFER / LEGAL

Cancellation & Refunds

Last updated: 24 September 2026

This policy explains how to discuss cancellation of a CleanOffer recruitment service. This website accepts enquiries only and does not take online payments.

Before a service agreement

An initial enquiry or appointment request does not create a paid commitment. To cancel or rearrange an appointment, email or telephone us using the details below.

Business recruitment services

For services purchased for business purposes, cancellation, placement fees, replacement arrangements and any refund entitlement are set out in the written service agreement agreed before work begins. Please review those terms and contact us promptly if your requirements change. We do not advertise a universal placement guarantee or automatic refund.

Consumer cancellation rights

If you purchase a service as a consumer and a statutory cooling-off period applies, you generally have 14 days from entering the service contract to cancel. Tell us clearly by email or post that you wish to cancel. Include your name, contact details and the service concerned. No particular wording is required.

Starting work during a cooling-off period

Where you expressly ask for work to start during an applicable cancellation period, you may be required to pay a proportionate amount for services supplied before cancellation, as permitted by law. A right to cancel a fully completed service can end only when the legal conditions, including required express consent and acknowledgement, are satisfied.

Refunds required by law

Where a consumer cancellation entitles you to reimbursement, we will make the refund within the applicable legal timeframe, normally within 14 days of being informed of the cancellation, using the original payment method unless otherwise agreed. Any lawful deduction will be explained. Your statutory rights concerning services that are not supplied with reasonable care and skill remain unaffected.

How to raise an issue

Email support@cleanoffer.store with the service reference, the issue and your preferred resolution. We will review the agreement and circumstances and discuss the next steps. For further general information, see UK distance-selling guidance.

Contact us

CleanOffer
FLAT 8, 2A SHERWOOD RISE, NOTTINGHAM, NG7 6JN, United Kingdom
support@cleanoffer.store
+44 7446 398908